Frequently Asked Questions
Everything you need to know about your GL.iNet EU order.
Which countries do you ship to within Europe?
We ship to all European Union member states, as well as Norway, Switzerland, and the United Kingdom. All orders are dispatched from our regional warehouses to ensure fast delivery and minimal customs delays.
What is the standard delivery time for EU orders?
Standard shipping typically takes 3-5 business days depending on your location. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all products purchased through our official EU store. Items must be in their original packaging and in resalable condition to qualify for a full refund.
Do your products come with a warranty?
Yes, all GL.iNet products purchased from our EU store come with a standard 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
Are taxes and VAT included in the price?
For orders shipped within the European Union, VAT is calculated and included at checkout based on the destination country's regulations. No additional customs duties apply for intra-EU shipments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular local European payment methods like Klarna and iDEAL.